SAFE SAFE 5.3 - Partner with Poudre Fire Authority to provide high-quality fire prevention, community risk reduction and emergency response services.

Percent of Time PFA Fire Personnel are on Scene Within 6 Minutes 20 Seconds in the Urban Area

The 90th percentile time in the third quarter of 2021 in the urban area (City of Fort Collins GMA) was 8:36 seconds with an increase of incidents over the second quarter of 2020 (2020 = 5,567 / 2021 = 6,680 increase of 19.99%). The overall benchmark goal for the PFA Standards of Cover is to respond to emergent calls within the urban area is 7:20 minutes 90 percent of the time. This is a lofty goal that is designed to be difficult to achieve. This represents a 75.21% successful completion of this goal.

Several system changes have contributed to the performance of PFA units on this measure. PFA has seen an increase in all emergent call processing times with the re-establishment of Emergency Medical Dispatching (EMD). This process involves call screening through a nationally recognized protocol (software provided by the Larimer Emergency Telephone Authority, LETA) that allows for dispatchers to take emergency action with callers over the phone such as directing and coaching callers to provide Cardiopulmonary Resuscitation (CPR). This contributes to PFA’s mission as “prompt” response begins with the call to 911. PFA and FC911 moved away from EMD and send in 2015 to specifically improve call processing (time from receiving the call in dispatch to sending response units) which is one of three components of total response time (call processing + turn out + travel = total response time). The need to return to EMD and send is for overall system efficiency and to “right size the response”. This involves sending more efficient units to specific incident types.

The second system change was in the definition/designation of the urban and rural response zones. The urban area is larger now moving from 48 square miles to 62 square miles. This includes far northeast Fort Collins which doesn’t currently have a fire station. The Center for Public Safety Excellence (CPSE) removed the suburban designation from its accreditation model. Most of the old suburban area became urban. The PFA has continued to develop a specific policy on the urban and rural designations which are:

  • Urban Zone: Within Fort Collins and Timnath city limits. Residential, commercial, and industrial zoning. 112 or more addresses per quarter mile.
  • Rural Zone: Agricultural, rural residential, and open space.
  • Small areas surrounded by an opposing zone are incorporated into the surrounding zone.
Percent of Time Fire PFA Intercedes before Flashover (contained to room of origin)

No fires reached flashover in the third quarter of 2021. There were 29 incidents calculated in the third quarter, 19 were structure/building fires and 10 other fires met the criteria of this measure. These 10 fires were confined fires in structures. Nine of the building fires had to be extinguished by crews on scene with proper deployment of hoselines inside of the structure. One of the fires was in a building with a sprinkler system. However, the fire was not in an area protected by the sprinklers so while the system did activate it was not effective. Five other fires were extinguished with pump cans. There was total of 75 incidents that were coded as fires that meet the criteria of this measure by report authors in the first three quarters of 2021.

The performance for the third quarter flashover measure was 100% for PFA with the goal being 85%. YTD this measure sits at 96%.

% of citizens responding very good/good quality of - Fire services overall in Fort Collins

  • This is an annual metric and is displaying 2019 data.  The survey was not done in 2020, so that year has been removed from the chart.
  • The overall metrics for Fire Services overall and Fire Response time improved from 83% to 85% in 2019 when compared to 2018. Fire Prevention/education dropped from 73% to 72%. This is an overall reflection of the communities feeling of a high level of safety services provided in Fort Collins. Numbers have remained relatively consistent throughout the life of the survey since yearly surveys have been completed in 2012.