Transfort Ridership (in thousands) and Passengers per Hour

Desired Result:  Above Target

 
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Created with Highcharts 8.2.0Desired Result = Above TargetPassenger Boardings (in thousands)Passengers per HourTarget - QuarterlyPassengers per HourQuarterly Passenger BoardingsQ1 2019Q2 2019Q3 2019Q4 2019Q1 2020Q2 2020Q3 2020Q4 2020Q1 2021Q2 2021Q3 2021Q4 2021Q1 2022Q2 2022Q3 2022Q4 2022Q1 2023Q2 2023Q3 2023Q4 2023Q1 2024Q2 2024Q3 2024Q4 2024Q1 2025Q2 2025Q3 2025Q4 202501,2004008001,600060153045

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Analysis of Performance

In 2024, Transfort has recorded year-over-year increases in both ridership and ridership per revenue hour. This trend has continued into 2025 with the highest Q1 ridership since 2020.

Monitor ridership patterns and resume suspended services strategically.

Metric Definition
The total number of fixed route passenger boardings and passenger per hour. The graph shows the actual fixed route passenger boardings each quarter (in thousands) and passengers per hour.
Why Is This Important?
Tracking total fixed route ridership allows Transfort to gauge its overall performance from year to year, and is a general indication of how well Transfort is performing in all areas of customer satisfaction.
City Organization Impact on Performance
High – Transfort influences fixed route ridership through its choice of routes, stops, schedules and frequency of service, as well as marketing and outreach.
Benchmark Information
Benchmarking in progress