Transfort Ridership (in thousands) and Passengers per Hour
Desired Result: Above Target
Analysis of Performance
Transfort has recorded year-over-year increases in both ridership and ridership per revenue hour. Service suspensions and reductions continue into 2024 with restoration depending on operator staffing levels.
Monitor ridership patterns and resume suspended services strategically.
Metric Definition
The total number of fixed route passenger boardings and passenger per hour. The graph shows the actual fixed route passenger boardings each quarter (in thousands) and passengers per hour.
Why Is This Important?
Tracking total fixed route ridership allows Transfort to gauge its overall performance from year to year, and is a general indication of how well Transfort is performing in all areas of customer satisfaction.
City Organization Impact on Performance
High – Transfort influences fixed route ridership through its choice of routes, stops, schedules and frequency of service, as well as marketing and outreach.
Benchmark Information
Benchmarking in progress