Transfort Ridership (in thousands) and Passengers per Hour

Desired Result:  Above Target

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Analysis of Performance

Transfort has recorded year over year ridership increases for each month in 2023. The ridership decrease between Q1 and Q2 is expected as ridership slows down in the summer months.

Monitor ridership patterns and resume suspended services strategically.

Metric Definition
The total number of fixed route passenger boardings and passenger per hour. The graph shows the actual fixed route passenger boardings each quarter (in thousands) and passengers per hour.
Why Is This Important?
Tracking total fixed route ridership allows Transfort to gauge its overall performance from year to year, and is a general indication of how well Transfort is performing in all areas of customer satisfaction.
City Organization Impact on Performance

High – Transfort influences fixed route ridership through its choice of routes, stops, schedules and frequency of service, as well as marketing and outreach.

Benchmark Information
Benchmarking in progress