Transfort Ridership (in thousands) and Passengers per Hour

Desired Result:  Above Target

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Analysis of Performance

Currently, there are service reductions due to operator shortages.

Monitor ridership patterns. Report monthly data when available.

Metric Definition
The total number of fixed route passenger boardings and passenger per hour. The graph shows the actual fixed route passenger boardings each quarter (in thousands) and passengers per hour.
Why Is This Important?
Tracking total fixed route ridership allows Transfort to gauge its overall performance from year to year, and is a general indication of how well Transfort is performing in all areas of customer satisfaction.
City Organization Impact on Performance

High – Transfort influences fixed route ridership through its choice of routes, stops, schedules and frequency of service, as well as marketing and outreach.

Benchmark Information
Benchmarking in progress