Transfort Ridership (in thousands) and Passengers per Hour

Desired Result:  Above Target

color legend

Subscribe to Quarterly Email Updates

Analysis of Performance

Transfort recorded a significant year-over-year ridership increase in Q4 of 2023 and January, 2024.

Metric Definition
The total number of fixed route passenger boardings and passenger per hour. The graph shows the actual fixed route passenger boardings each quarter (in thousands) and passengers per hour.
Why Is This Important?
Tracking total fixed route ridership allows Transfort to gauge its overall performance from year to year, and is a general indication of how well Transfort is performing in all areas of customer satisfaction.
City Organization Impact on Performance
High – Transfort influences fixed route ridership through its choice of routes, stops, schedules and frequency of service, as well as marketing and outreach.
Benchmark Information
Benchmarking in progress