HPG HPG 7.1 - Provide world-class municipal services, while recognizing the importance of multi-sector relationships and partnerships at all levels.
% of citizens responding very good/good to the City's performance in - Efficient operation of programs and services
- This is an annual metric from 2024
- While below target, ratings stayed flat from 2023
- The next survey will be administered in Q2-2025
% of citizens responding very good/good to the City's performance in - Overall direction of the City
Average Response Time of Cases Submitted to Access Fort Collins
This is a quarterly metric measuring the average response time to cases submitted into Access Fort Collins. Case totals decreased slightly to below-average seasonal levels in Q4 and the average response time decreased somewhat to approximately 1.57 business days. The average response time remains well below the three-day target.