Response Time to Graffiti Removal

Desired Result:  Below Target

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Analysis of Performance

The Graffiti Abatement Team abated 182 issues in Q4 and 813 for the year. The average response time for removal was 0.87 days for Q4 and 1.04 for the year. The target is to remove graffiti within 1.5 days. Though the response time is very aggressive staff was able to exceed the target goal.

Metric Definition
This indicator measures the amount of time to respond to and abate both reported and unreported graffiti in the City. The goal is to have graffiti properly abated within two business days.
Why Is This Important?
Tracking response time to abate graffiti is part of the overall process to defeat and deter graffiti. Graffiti generally includes any type of writings, drawings or symbols applied to any surface without the consent of the owner. Graffiti is a crime and when left unchecked, can contribute to the deterioration of our neighborhoods and the beauty of Fort Collins, as well as it can be the tipping point leading to increased crime in an area.
City Organization Impact on Performance

High – The City's Graffiti Abatement team plays a high impact role by proactively searching for new graffiti throughout the City in day-to-day operations. In addition, the public can notify the Abatement team through a 24-hour hotline, email notification, an on-line reporting system, and a smart phone reporting application.

Benchmark Information
Benchmarking in progress