% of citizens responding very good/good to the City's performance in - Efficient operation of programs and services
- This is an annual metric from 2024
- While below target, ratings stayed flat from 2023
- The next survey will be administered in Q2-2025
% of citizens responding very good/good to the City's performance in - Overall direction of the City
Average Response Time of Cases Submitted to Access Fort Collins
This is a quarterly metric measuring the average response time to cases submitted into Access Fort Collins. Case totals decreased slightly to below average seasonal levels in Q1 and the average response time increased somewhat to approximately 1.58 business days. The average response time remains well below the three-day target.