HPG HPG 7.1 - Provide world-class municipal services through operational excellence and a culture of innovation.

% of citizens responding very good/good to the City's performance in - Efficient operation of programs and services
  • This is an annual metric and is displaying 2019 data.  The survey was not done in 2020, so that year has been removed from the chart.
  • Favorable ratings declined from 66% to 60% from 2018 to 2019
  • Due to COVID-19 budget impacts, the next survey is expected in 2021
% of citizens responding very good/good to the City's performance in - Overall direction of the City

  • This is an annual metric and is displaying 2019 data.  The survey was not done in 2020, so that year has been removed from the chart.
  • There was slight increase in ratings from 2018 to 2019
  • 65% (previously 62%) of respondents rated the City favorably; this rating is higher than the national benchmarks and similar to Front Range benchmarks

Average Response Time of Cases Submitted to Access Fort Collins

  • Total cases submitted through Access Fort Collins decreased 3% from Q2 2021 (1,471), while the top five topics remained consistent.
  • This quarter, 8% of the total cases were Service Area Requests submitted by Councilmembers or the City Manager; the total number of SARs remained steady from Q2. SARs as a percentage of total case volume have stayed consistent in 2021 compared to 2020.
  • Weeds/grass related topics are consistently high in the third quarter of the year. The other top areas remain consistent as well.
  • Staff’s average response time to customers increased somewhat in Q3 even as the number of cases decreased slightly. Response times remain well below the 3-day target.