HPG HPG 7.4 - Attract, retain, engage, develop and reward a diverse and competitive workforce to meet the needs of the community now and in the future.

Total Cost of Workers Comp Claims

While quarterly claims costs are lower this quarter, over all we are higher than our target and our year to date is above target. These cost increases are due in part to:

  • Number of claims with a higher severity, which require a higher amount and level of care
  • Increasing healthcare costs
  • Delays in treatment, which can increase costs
  • Eight litigated cases
  • People needing second surgeries due to pandemic related health decline

City Employee Safety - Total Recordable Injury Rate (TRIR) YTD

We have seen an increase in injuries over the last quarter and throughout the year. In addition to the rate of DART injuries increasing, we're also seeing a rise in severity, as evidenced by the number of cases that require missed work and/or surgical correction for the injury. There are several issues that we are investigating as contributing to this increase.

  • Understaffing in departments: A reduction in the workforce without an equivalent reduction in work is a well established driver of injuries in the work place. Some of the more severe injuries that have occurred this year have occurred in departments that have been understaffed.
  • Employee turnover: The turnover across the City means new employees who are learning both what the work is and how to do it. Research has shown that the majority of injuries that occur in businesses occur in employees with less than 6 months on the job. We anticipate that the City is experiencing the same trend.
  • Employee training: Turnover and hiring creates a demand for employees to start working as soon as possible. This can lead to little or no training on equipment and systems. SRM has also had staffing issues, which has strained our ability to provide safety training. Discussions with departments indicate that they are having the same struggle to provide appropriate training and oversight to new employees.
  • Employees not reporting injury at the time of the event. This can delay care, which can cause an injury to worsen, especially if the employee continues to work with the untreated injury.
  • There have been several very severe injuries that were in a solo work environment (employee was working alone). We have been investigating those cases to see if that was a factor in the injury and/or severity. Recommendations have been made in several cases to eliminate solo work situations.
City Employee Safety - Days Away Restricted or Transferred (DART) Rate YTD

We have seen an increase in injuries over the last quarter and throughout the year. In addition to the rate of DART injuries increasing, we're also seeing a rise in severity, as evidenced by the number of cases that require missed work and/or surgical correction for the injury. There are several issues that we are investigating as contributing to this increase.

  • Understaffing in departments: A reduction in the workforce without an equivalent reduction in work is a well established driver of injuries in the work place. Some of the more severe injuries that have occurred this year have occurred in departments that have been understaffed.
  • Employee turnover: The turnover across the City means new employees who are learning both what the work is and how to do it. Research has shown that the majority of injuries that occur in businesses occur in employees with less than 6 months on the job. We anticipate that the City is experiencing the same trend.
  • Employee training: Turnover and hiring creates a demand for employees to start working as soon as possible. This can lead to little or no training on equipment and systems. SRM has also had staffing issues, which has strained our ability to provide safety training. Discussions with departments indicate that they are having the same struggle to provide appropriate training and oversight to new employees.
  • Employees not reporting injury at the time of the event. This can delay care, which can cause an injury to worsen, especially if the employee continues to work with the untreated injury.


Well Days – medical claims cost for participants vs. non-participants