Average Response Time to Police Priority 1 Calls

Desired Result:   Below Target

 
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Analysis of Performance

As of Q3 2019: this measure was changed from Percentage of Time Police Priority 1 Calls Responded to Within 5 Minutes 30 seconds to Average Response Time with a target of 5 minutes 30 seconds.  This change shows the actual average response time instead of a percentage.


  • This is a quarterly metric, currently reflecting Q3 2020 data.
  • Q3 2020 results indicate that the average response time was 4 minutes and 45 seconds. This is well below the target of 5 minutes and 30 seconds.
  • We will continue to look for methods to evaluate the effectiveness of our resources. Response time, measured in minutes and seconds, provides a framework to do this. 
  • A daily review is performed for any Priority 1 calls and a monthly reconciliation is also conducted.  These allow us to evaluate the data integrity and more closely examine any unusually long response times.
  • Better evaluation and closer scrutiny of the calls shows response times are near the target more often than originally thought.
  • Specialty unit personnel supplement Patrol shifts for better staffing and supervisors are guiding the efficient use of time on calls to maximize officer availability.


Metric Definition
This measure represents the average response time to Police Priority 1 calls. Priority 1 calls make up less than 1% of the overall calls for service, however, these are the highest priority of call, one that is an immediate threat to life, a felony-in-progress call, or a call where a weapon is being used. This time is measured from the time the call is received to the time the officer arrives at the scene.
Why Is This Important?
Emergent response is a primary function of police. Response times need to be adequate and reasonable to satisfy this primary function.
City Organization Impact on Performance

High – Emergent response is a primary function of police. Having adequate resources, strategic deployment of those resources and maintaining reasonable geographic obligations greatly impacts response times.

Benchmark Information
Benchmarking in progress