City Employee Cumulative Turnover Rate
Desired Result: Below Target
Analysis of Performance
- This is a quarterly metric.
- In Q3, our annual turnover was 8.4%, with a target of 7.5%. This metric includes all turnover, including retirement, voluntary resignations, and terminations. Without planned retirements, turnover was 6.95%.
- In Q3 of 2023, turnover was 7.7%.
- We continue to listen to our employees and offer new benefits that they are interested in, 2025 identity protection has been added as a benefit.
- We have recently optimized some of our functionality in Cornerstone which will help us retain and recruit interested candidates more efficiently. We will measure if this decreases the time to fill.
- We continue to work with the Equity Office to develop strategies to attract and retain a diverse talent pool.
Metric Definition
Turnover is a measure of the rate at which employees leave employment with the City. It includes classified and unclassified management employees and all separation reasons (layoffs, and voluntary and involuntary terminations). While turnover is typically measured annually, this report includes turnover reported on a year-to-date basis for each calendar year. The rate is calculated by dividing the total number of employees who separated year-to-date by the average headcount for that reporting period (quarters are cumulative).
Why Is This Important?
Turnover is an important measure for three primary reasons – cost (replacing an employee can cost as much as 200% of the annual compensation for the vacated position), business performance (continuity of operations, productivity) and ability to maintain a qualified workforce.
City Organization Impact on Performance
High – Turnover rate is directly related to the quality and continuity of service provided to citizens. The City is committed to being an employer of choice, however the rate at which employees leave City employment is impacted by factors such as job market, retirement, and personal lifestyle choices.
Benchmark Information
Benchmarking in progress